PLATFORM / AGENTS
An automation follows a plan. An agent decides: which project this document belongs to, whether this payment covers that invoice, whether this e-mail is an order or a question. It is a role in your company, not a person with a made-up name.
Get your agent{{ foot }}
Same input, same result, every time. Handles the cases that are clear, which is most of them. Costs nothing per run.
A role such as Finance, Back office or Sales, with access to your systems and your written rules. It takes the case a rule would have to guess, and it has exactly three ways out.
Anything irreversible comes to a named person. You decide that in the plan. The agent cannot decide to be braver on a Tuesday.
WHO YOU GET
Each one covers a part of the company and is judged on it. What matters is not what it can talk about. It is the handful of calls it has to make right, every day. Swipe:
agent = role, never a person with a made-up name · start with one
HOW YOU KNOW IT IS RIGHT
Anyone can demo an agent on a good example. The question is what it does on fifty of yours, including the ugly ones. So before it is switched on, it is measured on exactly those.
You say what the right call was, on fifty real cases, including the ugly ones. “Right”, or “should have asked”.
Not a promise. The platform will not let it run below the gate. And it keeps measuring afterwards.
the same procedure for every agent, every jobYou also choose what accuracy is worth: fast 0,004 € · careful 0.02 € · double-checked 0.05 € per run.
HOW YOU WORK WITH IT
Most of what an agent does runs on its own. The rest is a conversation, in the same window where you set it up. Tell it a rule once and it is written down for good.
THE LIMITS
A supplier, a customer, a project it cannot find: it stops and asks. It does not create the record to keep the run going. That single rule prevents most of the mess AI is blamed for.
Tools taken away stay away. It cannot grant itself a system, a permission or a library. It can only ask, and a person decides.
It takes the mechanical part and the routine calls. The judgement that actually needs a human keeps coming to a human, by design, in writing, in the plan.